Frequent issues

What’s the first thing to do if something doesn’t work on the Bitpoke App?

The first thing to do if something doesn’t work is to check the events list for warnings and errors.

What is the easiest way to SSH into a pod that fails due to a PHP error?

In order to connect to a pod you can do so using kubectl exec the setup command can be found in the section Run wp-cli commands . Just modify the second command to run bash instead of wp, like: kubectl -n <project namespace> exec -it $POD_NAME -- bash this will take you inside one of the running pods.

What if I have an error status for the storage bucket?

If you have an error status for the storage bucket, it means there is a problem with Config Connector. A possible solutions is to go over to the System Settings and reinstall it.

Why do I get the error “You don’t have permissions to create sites”?

The first thing to do in this case is to check the maximum number of sites you have on project’s resource quotas .

What if I can’t access the App anymore?

If the authentication credentials are not valid you can reactivate the installation link .

What to do if I have the error “Storage bucket’s status is unknown.”?

The first thing to do in this case is to check if the Config Connector add-on is installed. Go to your cluster details on Google Cloud and scroll down to Features:

If it’s active, you need to disable it, by clicking on the edit button, unchecking the add-on and saving the changes.

Then go to Config Connector on System Settings and:

• if Config Connector is installed, click on the Uninstall button, then re-install it using the Configure App guidelines
• if it’s uninstalled, click on Install and install it using the Configure App guidelines

What to do when the MySQL cluster is readonly?

When the MySQL cluster is readonly, connect to Orchestrator to see why it is like this:

k -n presslabs-system port-forward svc/stack-mysql-operator 3000:80

then go to http://localhost:3000/web/clusters